Privacy Notice
Motion Health & Fitness Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07500 603479
Email: hello@motionlabs.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Payment details (including card or bank information for transfers and direct debits)
- Health information (including dietary requirements, allergies and health conditions)
- Photographs or video recordings
- Records of meetings and decisions
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or viewing history
- Website and app user journey information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Legitimate interest:
- We need to collect this information to determine if you are in good health to be able to carry out the recommended activity without causing any personal harm from undertaking the prescribed activities. The information collected also enables us to provide the most relevant and tailored advice to the individual's needs.
- Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Legitimate interest:
- We collect personal information in order that we can better tailor our marketing to ensure that our communications are relevant and of interest to you.
Where we get personal information from
- People directly
How long we keep information
For as long as you are a client of Motion Health & Fitness Ltd or have expressly agreed to be contacted for marketing purposes. In the event that you cease to be a client, we will look to delete all data records.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal data.
- Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
15 July 2024
